Ford Wants Your F-150 Fixed Before You Finish Your Coffee
Ford is monitoring repair orders to cut customer wait times. Central team steps in to offer help when jobs exceed two days. AI is now helping dealers and techs avoid paperwork delays. We’ve all been there. You drop your car off at a dealer service center for what you hope is going to be a quick fix, and somehow it turns into a five-day relationship with a rental sedan. Ford says it’s had enough of that and now wants most repairs done the very same day. The company’s new initiative is called Uptime Assist, and the goal is simple: get customers back on the road faster and remove the black hole of uncertainty that makes service departments so frustrating . Same-day turnarounds are the dream, even if reality of stubborn software and backordered parts might still get in the way. Dealerships can enroll in the program at no cost, and Ford says improving “uptime” has become a priority across its service network. Read: Ford CEO Frustrated He Can’t Fill 5,000 Mechanic Jobs Payi...